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You Know You’re Hooked On Facebook When….

This is the current login message.

facebook.jpg

But this is what it should really say;

facebook cropped new

Why? Read on.

You know Facebook is getting out of hand when people do all sorts of stuff on it that they usually would not do elsewhere. Think real life.

I have a friend who recently updated her status to let me know that she is on PMS. That was a bit too much for me to know.

It’s amazing to see how some people were so hesitant to join Facebook as they were already on a bunch of other social networking spaces such as Myspace, LinkedIN, and Xanga. But when some of them join, they start to get addicted to various features.

I find this comical in one instance and yet sad in another. So I want to collect a bunch of stories from the Facebook crowd and see just how ridiculous the Facebook phenomenon has become. Please submit any signs of Facebook addiction that you have noticed via comments below.

So you know you’re hooked on Facebook when…

Posted in Online Communities.


And What If A Drycleaner Did This. And Plumbers. And Others.

storage company abortion ad

Yes- it’s true that it is a storage company. What right do they have of bringing up such a hot topic, critics say.Honestly, they don’t. But the storage company doesn’t care about a conversation about abortion. They care about the conversation that apparently everyone is having about them now. Genius. Why? For starters;

  1. It’s great copy. I’m sure you’re thinking that any copy writer or marketing agency could have done this. Possible. But not many would have the gumption to actually suggest nor implement it.
  2. It’s controversial. If you ever want to get people talking, then don’t play it safe. The messages that get people talking the most are those that are controversial. It polarizes the community into two sides. There will be those who love it and those who hate it. This back and forth that will be played out in conversations and in the media will fuel word of mouth. Remember the law firm and their ad encouraging people to get a divorce? Same tactics.
  3. It is timely. The ad introduces timely topics that are on the minds of many. The ad taps into conversations that many of us are already having. Some of the storage company’s other ads include references to Paris Hilton and George Bush;
    • “Your closets scarier than Bush’s Agenda” Image
    • “Your closets so shallow it makes Paris look deep.”Image

If a boring ho-hum storage company can create this type of publicity, then surely a drycleaner, plumber, realtor, and other smaller businesses could do the same. But before we get trigger happy and decide to implement this, here are a few things to remember.

First, be prepared for the backlash. It’s easy to sit there and dream of the PR and sales that can come in, but not everyone has a thick skin to handle the criticism that will come in.

Second, remember to make sure that people are saying your company’s name when they are badmouthing you. Some of the news articles mentioning this controversy never mentioned their ad. Everyone can have their fifteen minutes of fame, but you’d rather be memorable for far longer than that.

Posted in Marketing Strategies.


The Death of Paper…and Ultimately Your Expertise.

tombstone for paperPaper, which makes up a book, is having a slow and painful death. Paper is no longer the “in” thing. Paper is being marginalized by the World Wide Wow. The Wow has an army of generals ready to go to war with you- the non-fiction book author. Unfortunately, you do not know it yet.

In your battle to become the “expert of choice” in your field, you’ll find that blogs, podcasting, social software and online communities are the new generals you want to go to war with now. They are the ones who will help you win the new battle of the digital age.

But paper? Nah. Paper is dying by the wayside. Its army is shrinking.

Year in and year out, fewer and fewer Americans are no longer spending money on books for their source of information. It’s a hopeless battle that you can’t win. You’ve got expertise and they are in search of it. However, they can’t find it because you put your expertise in the wrong place.

Want to publish a non-fiction book as a source of your expertise so you can land more speaking gigs, increase exposure, and get more bookings? Sure- go on ahead and do it. But it’s going to be slow. There are faster ways to accomplishing the same goal. The “in” thing today and well into the future is to digitize your expertise.

Welcome to the new goldrush. More and more people are flocking to the Wow and mining the heck out of it so they can make their riches. They are establishing not only a first mover’s advantage but ultimately a competitive advantage.

So two questions remain;

“Will you be at this new goldrush just in time to take your fair share?”
“Once you are there, do you have the proper tools that will help you take your fair share?”

I’ll see you at the funeral.

Posted in Book Authors + Social Media.


Free Web Content and Copywriting Guide For Professional Service Firms

talk to me png fileThe problem with many professional service firms’ website is that they lack an effective content development strategy. Pretty graphics to a website can’t do anything unless there is power packed content behind it.

The lack of a content development strategy results in a few negative consequences such as;

  • Customer is overwhelmed with too much information.
  • Customer doesn’t have enough information to make a decision.
  • Customer can’t connect nor relate to the business
  • Customer doesn’t trust what the business has to say.

After awhile, I just got tired of seeing one professional service provider after another skip out on the most obvious content strategies and lose money that is waiting to be taken.

To cure this disease, I just released my free website content guide, “Talk To Me-A Guide To Helping Professional Service Firms Develop Killer Conversational Content For Their Website”.

It is about developing web content that help you “talk with” your customers rather than talk at them. In doing so, your online presence will appear as more genuine, relevant, and position you as the provider of choice for your client needs. Ka-ching.

Download the 13 page guide here.

While anyone can benefit from the guide, I found the following professions and vertical markets to be most relevant to the guide’s content.

  • Lawyers and law firms,
  • Real estate professionals,
  • Business consultants,
  • Coaches,
  • Agencies,
  • Marketing professionals,
  • Virtual assistants,
  • Human resource firms,
  • Accounting and accounting firms,
  • Financial services firms,
  • Information technology,
  • Management consulting,
  • Information technology,
  • Independent professionals

I welcome feedback. This is version 1.0. In future releases, I would like to include more about how blogs and other forms of social media can add more conversational content to your online presence.

What to do with this guide?

You can print this out and read it at night before smacking yourself on the forehead wondering how much money you may have lost with your own website.

You can forward it to other friends and colleagues who run their own professional service firm and let this be a hint that they need to start having a conversation with their customers as well.

Download it, email it, or just blog about it.

Posted in Marketing Strategies, web design.


What Town Centers Can Teach You About Online Community Building

This a map of the new Rockville Town Center. It’s about 10 minutes away from my home. Ever since its grand opening a few months ago, it has been booming with people and become its own little community here in Rockville, Maryland.

towncenter map

Everything that you ever wanted to learn about online communities can be traced back to the proliferation of town centers.

Every booming town center has the following elements that contributes to its success;

  1. A park. It’s a place where people can congregate and people watch and just feel like they belong. A park is part of the communal experience.
  2. Shops. Shops are part of the commerce of a community. It’s where we buy and sell and exchange in commerce. A marketplace is needed to help the community thrive. Economics will always reign and it helps support the local infrastructure.
  3. Restaurants. The ultimate and timeless experience. We break bread and have solid conversations over food. It nourishes our soul while we “connect” with others. Whether it is our friends, family, or co-workers, these are all people that make up our community.
  4. Residential units. You can’t have a community and successful town center without people who live in them. Residential units such as apartments, townhomes, and condos are the ultimate in community building. They go beyond just encouraging people to visit the community. They tell people to stay for good and help become the community.

Wanna build an online community? Pretty easy. Just take a look at these four elements of a town center and decide what the online equivalents of these are.

What will encourage people to stay? What elements will get people to engage in commerce and improve their bottom line, assuming that is one of the goals of the organization. What will help people feel like they are truly connected to each other? What will help bridge the connection?

The proliferation of town centers is simply a reflection of the need of Americans today. There is an innate desire to reach out and be a part of each other’s lives. To touch and be touched. Connect, reconnect, and connect some more.

Is your community helping to bridge the connections?

Posted in Community Building, Online Communities.


Your Story and The Day That You Die.

The day that you die is when your story will matter most. You cease to exist. You are no longer around. You are incommunicado.

That is the day when your story will matter to most. How will people tell it? How will they communicate it? Will they be passionate about telling your story to others? Even though you are no longer around, will your story have an impact on the life of others and how they choose to live life. Will it impact the decisions they make because they heard your story?

Your life story begins now. Start deciding how you want to tell it. More importantly, decide how you want others to tell it when you aren’t around. Whether you are dead or just not in the presence of others, decide what you want in that story and how it should be told.

Envision the story board and start living it today.

Posted in Storytelling.


Online Business Networking Best Practices For Xing

Xing Diagram

Having been on Xing for awhile, I am exposed to various types of networking strategies that people use to find new contacts and further their business goals. I see all sorts of strategies that people use. Some have failed and some have succeeded. Most people are somewhere in between and the above scenario happens to alot of people. More than most of us care to admit.

In collaboration with Maria Sipka, director of online communities at Xing, I want to share what we feel are best practices to networking on this wonderful platform. Regardless if your goal is find a new job, find a partner, a supplier, or develop new business leads, Maria and I have compiled what we consider to be a list of best practices to help you achieve your goals on the Xing platform.

Admittedly, I got sick and tired of all the people who sent haphazard nonsensical connection requests to me that went something along the lines of;

“Hey, let’s connect.”

Grrgghhh. Not very useful.

It is our goal to make sure that the greater Xing community is better informed of what they should or should not engage in when trying to accomplish their own business networking objectives.

The first 10 tips are mine and 11-19 are Maria’s. For all things related to online community building, check out Maria’s Community Girl site. She’s on the verge of greatness, I tell ya.

To your online networking success,

~Maria and Dean

Maria’s Xing Profile. Dean’s Xing Profile.

maria-xing.jpgdean-xing.jpg

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  1. Don’t be a promiscuous connector. This means that you really don’t need to connect to every person you run into. Business professionals value their connections and they don’t want be connected to someone who is connected to everyone. It creates the perception that you just consider people as another number. Be focused on the type of vertical or professionals that you believe can help you best. Maria would also add that your network becomes your most valued asset. Try to connect to members that are of genuine interest to you personally or professionally. Don’t become a connection collector. It weakens your network.
  2. State your reason for connecting. Nothing is more annoying than to receive a connection whereby we don’t know your reason for connecting. Generally speaking, when someone wishes to connect, it’s usually because there is a commonality b/w the two of you. If that’s the case, state it so that the other person knows. Stating commonalities and mutual interests are solid ways to building up a relationship with another person especially when all of this is virtual. But please don’t sit there and request contact with someone with a one liner of “Hey- let’s connect.”
  3. Know your goals. Online networking can be the greatest tool in the world or it can be the biggest time waster. This is all decided by how focused and strategic you are with your online networking activities. Are you looking for clients? Suppliers? Partners? Which industry are you targeting? Working out a basic framework of who your ideal contact is will result in more efficient networking.
  4. Pay for Premium membership & use the search agent tool. It only costs 6 Euros or $7USD a month for premium membership. My favorite feature of premium membership is the search agent tool. Imagine a tool that notifies you of when someone who is a desired business contact joins Xing. That’s the search agent tool and it’s probably one of the most efficient networking tools available.
  5. Complete your entire profile. I know this can be cumbersome and tedious to some but it’s important to fill out your entire business profile. Having a half empty profile makes it hard for others to figure out if you are someone they wish to do business with. Be as comprehensive as you can in filling out what companies and associations you have belonged to. Be sure to include your business interests and what you have and want as well.
  6. Participate in a few forums. You don’t need to join every forum and post all the time, but participating in a couple forums every now and then helps build exposure to that business community. You create awareness, exposure, and credibility by responding in a thoughtful and intelligent way.
  7. Volunteer to become a co-moderator of a forum. Find a forum whereby the membership consists of the type of people that you want to network with. Ask if you can become a co-moderator to the forum. You would be surprised as to how many moderators truly want the help especially if they have a busy forum. Congratulations- you are now in a position of credibility. As the moderator of a forum, you can now leverage your position by reaching out to new and existing members who can possibly further your business goals. People are always more susceptible to responding to a person in a position of power such as moderators of the community to which they belong.
  8. Build commonality in your first encounter. The success of any relationship is built on a level of commonality that exists between two business people. I always get request from people wanting to ‘connect’ with me. Their request is a couple of sentences and that’s it! Where’s the real connection? Where is the commonality that exists between the two of us so that we may explore how strong of a relationship that we can truly build with each other? Make mention of what you believe we have in common and why we really really need to connect. That will surely stand out more than another request to ‘connect.’ Whatever that means.
  9. Seek synergies, not sales. People don’t like to be sold to. Don’t bother emailing people with your services. It’s annoying and it rarely works. Instead, use Xing as a marketplace to connect with professionals who may work with the same target market as you do but provide different services. Seek collaborative partnerships with others on Xing. I love Akhil Shahani’s profile. In his ‘wants’, he states that he desires “co marketing opportunities with providers of products & services to entrepreneurs.” Now that’s a great invitation to start a conversation with him. There are alot of professionals on Xing who offers services to entrepreneurs and if they look at Akhil’s profile, they may feel tempted to reach out to him and explore any possible synergies which will lead to sales.
  10. Tag for the future. Overtime, your network will grow and it becomes more difficult to manage your contacts. As soon as you add on a new contact, tag this person into various categories so it’s easier to keep track of her in the future should you need to get in touch. You can tag according to the vertical industry they work in, their profession, their expertise, or any other imaginable categories that you can think of.
  11. Upload a photo of yourself that reflects the impression you want to create. People truly underestimate the visual impact of a photo. Response rates and clicks to your profile are always higher when you have a photo.
  12. Check your privacy settings: Go to the ‘My Profile’ tab and then ‘Change my privacy settings’ in the bottom of the box on the left. The most important ones are the two at the bottom in respect to who can send you private messages and who can view your contacts
  13. Set your info box options. Again, go to your ‘My profile’ tab and select from the left hand box ‘change info box settings’. My personal options include upcoming birthdays, quick search, group articles and events.
  14. Contact information. Remember that you grant the level of access you are comfortable with to any member that wishes to connect to you or you to them. Unless you release your details, no member will be able to contact you.
  15. Anti spam! One of the best experiences you have on this site is the lack of unwanted emails you get. Depending on your privacy settings you can choose who you want to be contacted by. If for some reason, you receive an email from an unwanted member, you can simply select ‘Block Messages from User’ in the left hand box featured when you view the message from the member.
  16. Introduction tool. This is Maria’s favourite! Introduce your contacts to other contacts using this cool feature. What’s great is your contacts can view each other’s profile including yours which enhances their initial experience. When you’re viewing a member’s profile or message select the ‘introduce this person’ tool. The rest is simple. Be sure to include some nice remarks about each person.
  17. Who’s been looking at my page! The coolest feature on Xing! This feature was created by a good friend of mine when openBC first came to existence. It was inspired by the dating sites and has become the most used feature on openBC. Go to the ‘Search’ tab and select ‘Members who have visited my contact page recently’. You can also set up an RSS feed that will automatically inform you when somebody has been looking at your page.
  18. Include your website URL’s. Surfing through member’s profiles is like sorting through resumes. People generally look at the photo to get a first impression, then who the person is connected to followed by their company. Often the member will click on your website to get a feel for the company you are representing. Make sure your link is active. You’d be surprised how many aren’t.
  19. Be found by the right people. Ensure your WANTS and HAVES reflect the type of people that you want to be contacted by. Members search for key words to lead them to the right person. Include all the key words that are relevant to you.

Posted in Online Communities.


How About A Type-A Personality Social Meetup?

meetup logoOn the Meetup.com homepage, it says that there are over 3,500 meetup topics. Just in my area alone, there are more 1,546 Meetup topics within a 50 mile radius. Such topics for a group include the mainstream such as a nightlife group, womens only group, and political affiliation groups.

And then there are very eclectic and specialty groups such as The Closet Country Meetup. I joined that group and no surprise here that I’m the only minority in the group so far. That should be an interesting adventure.

Anyway. Some other groups include Lesbian Motorcycle Club of Northern Virginia and a DC Ultimate Fighting Meetup.

But what if there was a social networking meetup group for Type-A personalities? You can tailor it to, say young people in their 20s and 30s, as most of the successful meetups consist of this demographic anyway. Typical agenda consist of the regular social events such as happy hours, dinner events, and outdoor activities. But just brand and advertise it as for extroverted Type-A personalities. Introverts can still come but you want to brand it as a truly “outgoing” group.

Curious to know how that will go over. Would it attract more people because of the brand positioning? Have a room full of outgoing personalities and see if these guys and girls will truly be the life of the party. I’m interested in exploring the dynamics of this. I have lots of experience hosting and organizing events and they always have both personalities at these events. Sometimes, the Type-B are too quiet and bring down the energy. They don’t always know what to say, much less know how to make small talk. Conversely, sometimes, the type A talk too much and won’t shut up. You need a mix of both.

I may have to consider doing one event like this and see how that goes. Would the event be livelier and more fun because every one there is outgoing?

I’d do it more for curiosity sake than anything else. Call it an experiment in human behavior and social dynamics.

Posted in Community Building.


It’s About The Relationship, Stupid.

Scoble talks about Why Facebook is the “it” social networking platform right now. I completely agree and it’s what I’ve been thinking especially when he compares it to LinkedIN. He articulates it better than I can.

He says;

To tell you the truth, the reason Facebook is the better networking tool is BECAUSE it’s personal. I don’t really care that Danny is at McCann Erickson. I would have known that anyway cause the first thing Danny tells me whenever we talk is what he’s working on. He told me the day he got accepted into Cornell, for instance. That stuff just comes up in regular conversation. But I don’t remember his wife’s name, Facebook shows that (they just got back from their honeymoon). I didn’t know his favorite drink. Mojitos. I got just the place to take him for great Mojitos when he comes out to visit. Facebook shows that. And I didn’t know anything about his social network. Facebook shows that too. Looking at the groups he’s added I can tell a lot more about him. He’s into going to free movie screenings in NYC, likes BMWs, reads the Economist, and lots more.

Solid networking is based on the relationship and the search for commonality. True connections aren’t based on some quantitative number that some platforms says. Oh great, I have access to 2 million people through my 2nd degree contacts. What does any of that matter if I can’t even get my foot in the door because I don’t know what we have in common?

Successful relationships are built on the commonalities that we share together and Facebook does that well. We can explore commonalities and build those relationships far stronger here.

I notice that Leesa is done with her book cause she updated it her in profile. Or that Ross, Andrea, and Geoff are attending some upcoming social media event in my area. I can start a dialogue with them based on that. Or that Maria is about to launch her new company that might be relevant to my business goals. Great- that’s an easy way for me to start a dialogue and develop some business synergies.

I’m not saying that LinkedIN is dead by any stretch of the imagination. I still use the platform and would recommend it to others.

But that’s the reason why I log into Facebook everyday (and apparently so does half the Facebook membership); I want to know what’s going on with my friends. I want to explore how I can keep building and sustaining those relationships.

I was reading Chris Brogan’s entry on how he uses Facebook especially at it relates to business. He says;

On the flipside, I try my hardest to find a connection between me and the person I’m trying to connect. We’ve met at a conference. We know lots of the same friends. I’ll stretch it to as far as “I’ve read your blog for years, and love your work.”

Exactly! That’s been what I’ve been doing for awhile now. I seek commonality. Once commonality is established, the possibility of a fruitful relationships emerges.  Commonality => Connection => Relationship = >Relevancy => People who are willing to help you out.

We do business with people whom we know, like, and trust.  That can’t happen unless you have the proper information on this person. Facebook allows for that.

Posted in Online Communities, The People Business.


Everyone Wants To Be A Somebody To Someone.

One of my Deanisms, if you will, is that everyone is looking to be somebody to someone.

Look into the eyes of a mother as she stares into the eyes of her baby. It’s then there that you realize how strong that truism is. She knows that she will always matter to that child and she will always be relevant throughout the lifetime of her child. She knows that she is a somebody to someone else.

I sat down the other day to have dinner with some friends. I have some single friends and they started to talk about relationships and seeking that “special someone.” One friend couldn’t help but dream about finding that special someone and how much it would mean to her. I believe we can all relate to that.

But while we hope to find someone that will be a somebody to us, I can’t help but wonder how much of us are willing to be a somebody to someone else first? Afterall, life gives us what we give in return. Do we give as much as we are willing to receive? Do you practice what you preach? We are what we attract.

I believe these axiom matters as much in the business world as it does in life. Another Deanism of mine is “This is the business life.”

The business world is really no different from the rest of our lives. Troubled is the person who believes his values should be one way in his personal life but should be completely different in his business life.

As we encounter a lot of people in the business world and hope that they can do us a favor and give us a break, how many of us are willing to reciprocate in kind? Are you waiting for others to do it to you first before you would respond in kind? Or do you choose to lead with kindness and know that eventually others will follow because of the example that you set?

How many of us are becoming a somebody to someone? Sometimes I wonder why some (business) people would go out of their way to help another person. We all have busy schedules and yet some of us have a natural propensity to help others and become their somebody. I didn’t have to look too far for the answer; it’s human nature for us to want to help others in need.

By helping another person land a new job, find a new contact, or get a new business lead, we validate our own humanity and the contribution we made to her life. Some may be lead to believe that such people are completely selfless but this truly is not the case. We also do it to serve our own need. It is our need to validate our own humanity by helping another that drives us. There is a great feeling knowing that we’ve left a footprint in the life of another person. We know that we played a role in their story. We were a character in one chapter of their life before the next chapter evolves.

So think about the following;

In your everyday encounters, are you becoming a somebody to someone? Did you become that somebody who made a major introduction to help that someone in need? Did you become that somebody to someone who just needed a break and you came along just at the right time? Did you become that somebody to someone who searched high and low for a solution, but you were the only one who could provide it? Did you become that somebody to someone who just needed a sympathetic ear?

Everyday in every way, we are presented with opportunities to become somebody to someone.

When you grew up, you wanted to be somebody. Well, here’s your chance.

Posted in The People Business.